legal · privacy policy

Privacy Policy

This Privacy Policy explains how Koncierge Collective, LLC, doing business as Koncierge Collective (“we,” “us,” “our”), collects, uses, and protects your information when you use our services. Our services are offered in the United States only.

Effective: August 10, 2026

Last updated: August 13, 2026

information we collect

What we gather.

To coordinate and deliver the services you request, we may collect:

·Contact information, such as your name, phone number, and email address
·Booking preferences and details relevant to your requests
·Communication history across the channels you use with us (SMS, iMessage, WhatsApp, email, and in-app or website messaging)
·Payment information (note that your full card details are collected and stored by Stripe, our payment processor, and not on Koncierge Collective’s systems)

how we use your information

Why we hold it.

We use your information solely to deliver and improve the service you have engaged. Specifically, we use it to:

·Fulfill the requests you make to your lifestyle curator
·Improve your guest experience
·Coordinate with vendors on your behalf
·Pay vendors for services arranged for you

how we share information

Who processes data on our behalf.

We share only what is necessary, and only with parties who help us deliver the service:

·Stripe, our PCI-DSS Level 1 certified payment processor, which handles all card processing and storage
·Supabase, our database, authentication, and infrastructure provider, which stores account and service data securely on our behalf
·Hotel partners. Where you access us through a partner hotel, the hotel may receive activation and occupancy data needed for reporting. Hotel partners do not see your chat content or the details of your requests.
·Vendors. Independent third parties (restaurants, transportation, spas, experiences) receive only what is required to fulfill a specific booking, such as party size, timing, and special requests

We do not sell guest data, and we do not share it with advertisers or use it for any purpose beyond delivering your service.

data retention

How long we keep it.

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, enforce our agreements, and protect our legitimate business interests. Following expiration of the applicable retention period, personal information is securely deleted or permanently de-identified unless continued retention is required by law.

Koncierge Collective may modify its retention periods when necessary to comply with changes in applicable law, litigation holds, regulatory requirements, or legitimate business needs.

how we protect your information

Our safeguards.

We protect your information using encryption in transit and at rest, row-level security controls that limit access to your data, and an audit log of system access. While no system can be guaranteed perfectly secure, we work to safeguard your information using commercially reasonable measures.

In the event of a data security incident involving personal information, Koncierge Collective will provide notice as required by applicable law and will take commercially reasonable steps to mitigate the impact of the incident.

your rights

Access, correction, and deletion.

You may request access to the information we hold about you, ask us to correct inaccurate information, or request deletion of your information, subject to records we are required to retain for legal or operational reasons. Following a verified deletion request, we may retain information that has been permanently de-identified or aggregated in a manner that cannot reasonably be used to identify an individual, together with records we are legally required or reasonably permitted to retain for tax, accounting, fraud prevention, security, dispute resolution, contractual enforcement, or regulatory compliance.

To request deletion, correction, or access to your information, please submit your request through the Koncierge Collective guest portal at konciergecollective.com/guest, where your account login serves as verification of your identity. If you are unable to access the portal, you may email your request to KC@konciergecollective.com, and we may require additional verification of your identity before processing the request.

california privacy rights

Your CCPA rights.

If you are a California resident, the California Consumer Privacy Act gives you the right to know what personal information we collect and how we use it, the right to request deletion of your personal information, and the right to opt out of the sale of your personal information. Koncierge Collective does not sell personal information.You may exercise these rights by submitting a request through the Koncierge Collective guest portal or by email as described in the “Access, correction, and deletion” section above, and we will not discriminate against you for doing so.

other state privacy rights

Texas, Colorado, Connecticut, Virginia, Utah, and others.

Residents of states that provide consumer privacy rights, including Texas, Colorado, Connecticut, Virginia, and Utah, may have rights to access, correct, delete, or obtain copies of personal information, subject to applicable legal limitations. Requests may be submitted through the contact methods listed below.

children

Not directed to children.

Our services are intended for adults 18 years of age and older. We do not knowingly collect personal information from children under 13, consistent with the Children’s Online Privacy Protection Act (COPPA). If we learn that we have collected such information, we will delete it.

Cookies and similar technologies.

Our website uses essential cookies that are necessary for the site to function, along with analytics cookies that help us understand how the site is used so we can improve it. You can control cookies through your browser settings, though disabling essential cookies may affect site functionality.

At this time, Koncierge Collective does not respond to browser-based “Do Not Track” signals.

sms and mobile information

How we handle phone numbers and SMS consent.

Phone numbers collected for SMS opt-in and any SMS consent data are not shared with third parties or affiliates for marketing or promotional purposes. All categories of information described elsewhere in this Privacy Policy exclude text messaging originator opt-in data and consent; this information is not shared with any third parties.

Mobile numbers are used solely to deliver the SMS services associated with your Koncierge Collective account, including account verification codes, booking confirmations, scheduling updates, replies from your lifestyle curator, and operational information about your stay.

changes to this policy

How we update this document.

We may update this Privacy Policy from time to time. When we make material changes, we will update the effective date below and, where appropriate, provide notice through our website or direct communication.

international users

United States only.

Koncierge Collective services are offered to individuals physically present in the United States, whether as residents or visitors. We may collect and process personal information from visitors from other jurisdictions who engage our services during their stay in the United States. Where required by applicable law, we honor rights available to such individuals under their home jurisdiction’s privacy laws. Our services are not directed to individuals located outside the United States, and we do not knowingly offer services to individuals in jurisdictions whose privacy laws require compliance beyond applicable United States law without their engagement occurring within the United States.

contact

Privacy questions.

For any privacy-related question or request, contact us at KC@konciergecollective.com, or by mail to 1446 Halsey Way, Suite 102, Carrollton, TX 75007.

Effective Date: August 10, 2026.