legal · accessibility

Accessibility Statement

Koncierge Collective is committed to ensuring that our website and digital services are accessible to all users, including those with disabilities. We believe that exceptional hospitality begins with making every point of contact welcoming, navigable, and usable, regardless of how someone experiences the web.

Last reviewed: June 2026

our commitment

We are actively working to ensure our website and app conform to the Web Content Accessibility Guidelines (WCAG) 2.2 at Level AA, as published by the World Wide Web Consortium (W3C). These guidelines explain how to make digital content more accessible to people with a wide range of disabilities, including visual, auditory, physical, speech, cognitive, and neurological conditions.

known limitations

We are committed to transparency. Some areas of our website and app may not yet fully meet WCAG 2.2 AA standards as we continue to improve. We are actively working to address any known gaps and will prioritize fixes that affect core functionality, including the guest request form, the lifestyle curator contact interface, and the payment flow, as a matter of priority.

third-party content

Our services integrate with third-party platforms including our payment processor, booking tools, and messaging interface. While we make every effort to select partners who share our commitment to accessibility, we cannot guarantee the accessibility of content or functionality provided entirely by third parties. We encourage users who encounter barriers within these integrations to contact us directly so we can assist. Where a third-party accessibility barrier is identified, Koncierge Collective will make reasonable efforts to provide an alternative method for accessing the requested service.

alternative access

If you experience any difficulty accessing our website or app, or if you require information or services in an alternative format, please contact us directly. Our lifestyle curators are available to assist you personally and ensure you have full access to everything our service offers. Accessibility requests may be submitted through email, telephone, SMS text message, or written correspondence.

You can reach us at:
Email: KC@konciergecollective.com
Phone: (888) 396-9369
Text: (888) 396-9369

We will respond to accessibility-related inquiries within two business days. Koncierge Collective periodically reviews its digital properties through automated accessibility testing and manual review procedures.

feedback

We welcome your feedback on the accessibility of our digital properties. If you encounter a barrier, find something difficult to use, or have a suggestion for how we can do better, please let us know. Every piece of feedback is reviewed and informs our ongoing improvement work.

date of last review

This statement was last reviewed and updated in June 2026 and will be reviewed on an ongoing basis as our digital properties evolve. Accessibility reviews will occur no less frequently than annually.

Koncierge Collective, LLC · Accessibility Statement